Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us; we have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect vaporizer.
Our return policy is listed below; please read thoroughly, and contact us if you have any questions.
ORDERS RETURNED WITHIN 30 DAYS
Any/all items purchased from Cream City Vapes and/or any of its affiliates must meet the following requirements to be eligible for a refund or exchange:
- Item(s) must be in original, brand new condition.
- Item(s) must be shipped back within 30 days of the original delivery date.
- Return must include a Return Authorization (RA) number which can be acquired by calling us at or emailing us at firstname.lastname@example.org
- Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
- Buyer must understand and agree to a 20-50% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.
Cream City Vapes reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.
You must have an authorized RA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please contact us.
Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For other countries outside of North America, please see our Foreign Country Return Policy.
ORDERS RETURNED AFTER 30 DAYS
Products are not eligible for return or exchange after thirty (30) days.
FOREIGN COUNTRY RETURN POLICY
Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.
Cream City Vapes reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Cream City Vapes and its affiliates reserve the right to refuse a return for any reason.