Free Shipping & Refund Policy
We believe in providing our valued customers with the best at Fire Elf. That's why we offer free shipping across the entire continental USA. Whether you're in the bustling streets of New York or the serene landscapes of Montana, we've got you covered. And the best part? There's no minimum amount required for your order.
Fast, Same-Day Shipping
We understand the excitement of placing an order and the anticipation of receiving it. That's why we ensure that all orders placed before our daily cut-off time are shipped out the same day.
1-5 Days Delivery in Every State
Our efficient shipping network ensures that no matter your state, you'll receive your order within 1 to 5 days. We've partnered with the best couriers to ensure your package arrives safely and on time.
Seamless Shopping Experience
With Fire Elf, you're not just purchasing a product but investing in an experience. From browsing our extensive collection to when your order arrives at your doorstep, we aim to make the process smooth and hassle-free.
Need Assistance?
Our dedicated customer service team is always on standby to assist you with any queries or concerns regarding your shipment. Contact us anytime, and we'll be more than happy to help.
Returns Policy: Hassle-Free 14-Day Returns
At EB Design, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
14-Day Return Window:
You have 14 days from the date of receipt to return your product for a full refund. Whether it's a change of heart or an issue with the item, we understand, and we've got you covered.
How to Initiate a Return:
- Contact our customer service team with your order number and reason for return.
- Our team will provide you with a return authorization and instructions on how to send the item back.
- Once we receive and inspect the returned product, we will process your refund. Please allow a few business days for the refund to reflect in your account.
Return Address: 7210 Manatee Ave W, Ste 1182, Bradenton, FL 34209
Return Conditions:
- Items must be in their original condition, unused, and with all original packaging and accessories.
- Products that are damaged or missing parts for reasons not due to our error cannot be accepted for return.
Refund Process:
Upon successful inspection of the returned item, we will issue a full refund to the original payment method. Please note that it might take a few days for the refund to appear in your bank statement, depending on your bank's processing times.